Knowledge Management Services

Knowledge Management Overview

Knowledge Management refers to the multi-disciplined approach of effectively generating, preserving and utilising organisational knowledge for the achievement of organisational objectives. Knowledge Management sets the strategic foresight for Trade & Investment KwaZulu-Natal.

Knowledge Management is an integrated approach to identify, capture, evaluate, retrieve and share all an enterprise’s information assets, inclusive of databases, documents, policies, procedures and the previously un-captured expertise and experience of individual workers.

In recent years the organisational context has changed, now identifying the knowledge worker as a crucial employee within an organisation. A knowledge worker is regarded as an individual who uses his/her acquired knowledge to develop innovative ideas, as well as adding knowledge to the organisation in order to increase its survival chances. The economy in which we live today is, largely, driven by technology and knowledge. The advent of this new era has, therefore, been labelled the knowledge economy, where the focus is pointed at knowledge, technology and learning, as the critical resources for sustained organisational productivity and excellence.

At Trade & Investment KwaZulu-Natal, Knowledge Management includes the processes necessary to generate, capture, codify and transfer knowledge across the organisation in order to achieve a competitive advantage. Knowledge Management focuses on the exploitation and development of knowledge assets through the capture and dissemination of knowledge throughout the organisation. It has been identified that knowledge is not beneficial to the organisation if it remains with individuals or small groups.

As 'your knowledge partner in business,' Trade & Investment KwaZulu-Natal has elevated Knowledge Management to become a core business strategy, with the business unit providing support services with regard to:

• Sister departments;
• Research;
• Data;
• Database management;
• Information technology systems; and
• Organisational learning.

Research and Information

Information has become as important a business resource as money, material and people.

Information and, therefore, knowledge has emerged as an important corporate resource which must be captured, protected, preserved and grown. Research is central to interactive learning and is useful in defining general and contextual barriers to inclusive development. Trade & Investment KwaZulu-Natal collaborates with provincial partners as a means of contributing to overcoming barriers and creating developmental opportunities.

Sector Intelligence Development

Trade & Investment KwaZulu-Natal’s approach to sector intelligence is the adoption of a multi-method within a business-to-business and business-to-consumer market. Its organisational research assists clients to build more innovative workplaces, identify new revenue opportunities and to both secure and retain customers.

Project Conceptualisation and Packaged Investment Opportunities

Trade & Investment KwaZulu-Natal, in collaboration with provincial municipalities and other key stakeholders, has identified and packaged investment and export opportunities in line with the Provincial Growth and Development Strategy. Feasibility studies, co-funded by Trade & Investment KwaZulu-Natal’s technical assistance fund and project promoters, are slotted into the investment pipeline to access investment and/or equity.

Information Technology

Today's business organisations must be innovative in order to remain competitive and this necessitate being able to understand the organisation's business environment.

This applies to both private and public organisations. Amongst governmental organisations, service delivery is the factor which distinguishes the progressive from the stagnant. Organisations must understand the huge potential ICT departments play and the effect this has on overall organisational effectiveness.

Organisations should leverage off innovative approaches for the delivery of IT systems and services, such as cloud computing, so as to remain competitive. As electronic business and electronic commerce grow in popularity and increasing numbers of firms digitise their operations, having available useful information is becoming ever more important to the global business community.

IT governance forms part of corporate governance and must provide mechanisms for IT Councils, business alignment and implementation processes. IT governance may be defined as the organisational capacity to control and implement IT strategy and to guide direction for the purpose of achieving competitive advantages for Trade & Investment KwaZulu-Natal.

The role of IT governance is to warrant that Trade & Investment KwaZulu-Natal has the appropriate capacity to perform in the best interests of the stakeholders it serves. Furthermore, IT governance made certain that Trade & Investment KwaZulu-Natal's processes are efficient and that effective structures exist, so enabling the organisation to ascertain that decisions managers make are aligned to strategy. Additionally, IT governance ensures that ICT enables Trade & Investment KwaZulu-Natal to manage risk, facilitate change, manage costs and deliver quality products and services.

The ICT function is regarded as a core enabler for the organisation to achieve its vision, mission and business objectives.

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