Business in South Africa

  • Utilities

UTILITIES

Water Connections

South Africa is regarded as a water-scarce country with an annual water availability of some 1 200m3 per capita (15% of which is supplied by Government-owned water resources).

South Africa's average annual rainfall is 497mm, compared against a world average of 860mm. The country's rainfall is very unevenly distributed, with 65% of the region receiving less than 500mm annually and 21% receiving less than 200mm.

The country is subject to frequent droughts, lasting, in many instances, for several years. This is exacerbated by high annual levels of evaporation of up to 3 000mm in some areas. As a consequence of the country’s topography and rainfall, some 60% of river flow comes from 20% of the land area.

In spite of such constraints, South Africa enjoys relatively well-developed water infrastructure, with a network of dams and inter-basin transfer schemes across the country.

Per capita storage capability is considerably higher than for any other African country.

This infrastructure has enabled the country to maintain agricultural irrigation through dry periods. Nonetheless, many of South Africa's catchment areas face water stress, with - in some instances -water demand reportedly exceeding supply.

Local Municipalities are generally responsible for the provision of water connections. Connections may generally be achieved quickly, with the exception of unserviced sites.

The time required for connections to serviced sites ranges from a single day to two weeks, and from one month to a year or longer for unserviced sites.

Electricity Connections

Eskom, a state-owned power generation enterprise, generates about 95% of the electricity produced in South Africa and some 45% of electricity used in Africa.

Eskom sells electricity to local authorities, which - in turn - act as redistributors. These local redistributors supply the majority of electricity requirements to end-users.

Eskom, in certain instances, also sells directly to end-users in line with the following conditions:

  • When a local redistributor is unable to meet the needs of heavy electricity users (20 kilowatts or more); or
  • When no local redistributor has jurisdiction over a particular geographic area.

Connection application and installation procedures are simple and quick for sites with existing structures and an adequate electrical supply already in place, such as in instances where equipment and/or infrastructure upgrades are not required.

Electricity connection applications should be submitted to the nearest Eskom sales office at least seven days prior to the desired connection date. Connection fees vary, depending on the category of service (standard users, off-peak users or peak users) required. A cash deposit or bank guarantee may also be required to cover costs in the event of non-payment of bills. Eskom is also in a position to meet the needs of investors who require capacity upgrades, such as energy-intensive factories. The time taken to complete capacity upgrades is dependent on the availability of the particular transformer required. Costs also depend on the size of the upgrade.

Eskom is capable of supplying power to ‘Greenfield’ sites in serviced areas. However, investors should in this instance prepare their applications well in advance. Installation can take up to 24 months for large projects, as some of the connection activities may require a separate Environmental Impact Assessment process and/or an application for the rezoning of land.

Investors may submit an application for the supply of electricity or a letter of requirements to the nearest Eskom office. Eskom will provide an estimated quotation for installation costs, which is negotiable, within 14 days of the initial application.

SMALL BUSINESS Scale 1:
Energy:130.23 cents per unit

Service charge: R170.41 per month
Scale 2:
Energy – Basic: 55.65 cents per unit
(002):
Energy – Surcharge: 132.31 cents per unit
(Obsolete):
Service charge: R174.05 per month
Scale 2:
Energy – Peak: 187.96 cents per unit
(021)
Energy – Off-Peak: 55.65 cents per unit
(Obsolete)
Service charge: R174.05 per month
Scale 10/11
Energy: 144.60 cents per unit
CTOU
Low Demand Season: 113.26; 91.11; 53.00 cents per unit
229.57; 114.86; 55.95 cents per unit
R243.10 per month
R49.00 per kVA

Peak, Standard, Off-peak: 25% - applicable on energy and demand components
High Demand Season
Peak, Standard, Off-peak
Service Charge
Network Demand Charge
Network Surcharge (Only applicable if kVA equal to or greater than 110 KVA
LARGE POWER USERS ITOULow Demand Season: 72.80; 51.94; 35.62 cents per unit
211.15; 68.44; 39.61 cents per unit
R2 659.05
Peak, Standard, Off-peak: High Demand Season: R22.25
Peak, Standard, Off-peak: Service Charge: R70.50 Access Charge: Depending on Supply Voltage
Maximum Demand, Voltage Surcharge
LOW VOLTAGE 3 PART LV3 –Part
Energy Charge
55.51 cents per unit
(Obsolete)
Maximum Demand:R 259.68 per kVA
Restricted Demand Discount: R 56.02 per kVA
Service Charge: R 947.27
RESIDENTIAL TARIFFS Scales 3, 4, 8 & 9
Single and 3-phase supply: 115.32 cents per unit + VAT
Scale 12
Free Basic Electricity Customers: Service charge included in unit rate. Deposit to cover 2 to 3
months usage required
First 65 units free and the remainder of the 150 units at 82.58 cents per unit.
RESIDENTIAL EMBEDDED GENERATION Scale 15
Import Energy Charge: 115.32 cents per unit + VAT

Export Energy Charge: 74.96 cents per unit + VAT
Service Charge: Energy exported is limited to the amount of energy imported – Excess exported energy will be forfeited.R 100 The Service charge is only applicable where the nett consumption is less than 300 kWh per month
Electricity Connection
  • Eskom, a state-owned enterprise, generates approximately 95% of the electricity produced in South Africa, and 45% of electricity used in Africa. Eskom sells electricity to local authorities, who act as redistributors. The local redistributors, in turn, supply the majority of electricity to end-users. Eskom also sells directly to the end-user:
  • When the local redistributor is unable to meet the needs of heavy electricity users (20 kilowatts or more); or
  • When no local redistributor has jurisdiction over a particular geographic area.
  • The application and installation procedures are simple and swift for a site with an existing structure and an adequate electrical supply already in place, i.e. where no equipment upgrades or added infrastructure are required. An application for the supply of electricity should be submitted to the nearest Eskom sales office at least seven days prior to the requested connection date. Connection fees vary, depending on the category of service (standard users, off-peak users or peak users). A cash deposit or bank guarantee may also be required to cover costs in the event of non-payment
  • Eskom is also able to meet the needs of investors who require capacity upgrades, such as energy-intensive factories. For capacity upgrades, the waiting time depends on the availability of the size of transformer required. Costs also depend on the size of the upgrade. The utility is also able to supply power to ‘greenfield’ sites in serviced areas. However, investors should prepare their applications well in advance. Installation can take up to 24 months for large projects, as some of the connection activities may require a separate Environment Impact Assessment process, and/or application for land rezoning. Investors may submit an application for the supply of electricity or a letter of requirements to the nearest Eskom office. Eskom will provide an estimated quote of installation costs, which is negotiable, within 14 days of the initial application.

Telephony

Telkom Connections For Businesses:

Telkom, a wireline and wireless telecommunications provider in South Africa, is generally able to provide telephone line connections within one week, if connection lines are in place.

The company will usually dispatch a sales representative to deal with requests for more than three lines. An investor should provide a surety from a South African citizen, failing which the investor will be required to pay a deposit.

If an equipment upgrade is required, Telkom will upgrade a facility within four months, dependent on identified needs. No additional fees are required, unless the upgrade is not in Telkom’s strategic plan. In such instances, Telkom will base its fees on a cost-recovery basis. No special forms need be completed.

Telkom business connection fees vary between analogue lines and Integrated Services Digital Network (ISDN) requirements. Special rates exist for longer-term contracts. Owing to the scale economies, multiple links within various contract periods are less costly.

Estimated Duration Of Landline And Internet Application:

Telkom offers several methods by which investors may receive telecommunications in unserviced areas of the country, although this requires some two to four months, dependent on the type of solution provided.

Radiophone systems are also installed in some of South Africa's remote areas, inclusive of certain very remote regions in KwaZulu-Natal.

Telkom Call Rate Charges:

For full details regarding Telkom's prevailing call rate charges, please go to:
http://www.telkom.co.za/general/pricelist/downloads/tarifflist.

Procedure Estimated Duration
Complete application form 2 days
Credit vetting 5 days
Approval of order 2 days
Other value add services (ADSL line) 14 days
  • Telkom provides different means by which an investor can receive telecommunication services in an unserviced area, but it requires approximately two to four months, depending on the type of solution. Radiophone systems are installed in a number of remote areas around South Africa, and KwaZulu-Natal.

  • Telkom call rate charges, 2011/2012


Standard Time: Mon – Fri, 07:00 to 19:00 Call more time: Mon – Fri, 19:00 to 07:00, and Fri, 19:00 – Mon 07:00
Mimimum Charge Rand (incl VAT)
Local (0 - 50km):
0,650
Per Sec: 0,00724

0,6500
Per Sec 0,00344
Long distance (>50km):
0,650
Per Sec: 0,01083

0,6500
Per Sec 0,00542
  • Source: Telkom (2010), 2011/2012 price list
  • For full details, please go to: http://www.telkom.co.za/general/pricelist/downloads/tarifflist_Aug11.pdf
  • Municipal government financial years run from June to May, while provincial and national government financial years run from April to March.
  • Telecommunications rates are expected to reduce as the second network operator begins to make inroads into Telkom's current monopoly. The table below gives standard connection and communication rental rates offered by different mobile communication service providers and the fixed line provider, Telkom.
Service Service Provider
Telkom MTN CellC Vodacom Virgin Mobile
Residential / Private MyCall 100 EasiChat 4U Prepay
Installation/Connection (R) 468.05 - - 97.00 -
Rate charge (R) 131.00/mth 2.89/min 2.85/min 185.00/mth 2.55/min
Business/Contract MTN AnyTime Casual Chat Business Call Top Up 99
Installation/Connection (R) 468.05 - 114 - -
Rate charge (R) 174.00/mth 2.30/min 115/mth 2.85/min 2.35/min

Property Rates

  • The municipal property rates are calculated based on the value of the property. For the financial year 20012/13, the rates structures for eThekwini Municipality was as depicted in the table below:
  • RATES
  • EThekwini Municipality, property rates 2012/2013
Property Category General Randage (cents per rand)
Residential (urban & rural) 0.914
Agricultural 0.228
Industrial 2.674
Business and Commercial 2.072
Public Service Infrastructure 0.228
Vacant Land 4.376
Unauthorised or Illegal Development / Use 4.376
  • Source: eThekwini Municipality (2010), Tariffs 2011/2012
  • The table above shows eThekwini Municipality property rates for 2012/2013. The rates are calculated on an annual basis, based on the value of the property (as determined by the municipality for rating purposes), but are payable at a monthly rate. However, businesses may decide to prepay the annual rates.
  • For instance, an industrial building valued at R1 million will have a rates bill of 2.674 cents per Rand, an equivalent of R26,740 per annum. The municipality rates cover services such as waste collection, street lighting and grass-cutting (if required).

Multiple-use properties are usually dealt with in accordance with the Municipality’s Rates Policy.

Property type

Municipal area

eThekwini

Msunduzi*

uMhlathuze

Buildings

Residential

0.000100 – 0.002089

0.017169

0.00468

Business & commercial

0.000100 – 0.006266

0.017169

0.00936

Industrial

0.000374 – 0.002173

0.017169

0.00936

Land

Agricultural

0.087196

0.00117

Agricultural (business)

0.087196

0.00936

Vacant land

0.000100 – 0.010444

0.087196

  • 1. (a) In terms of the Rates Policy 2009/2010 adopted by the Council on 2009-02-26 the Municipality may levy different Rates for different categories of Property.
  • (i) The rates randage for the financial year 1 July 2009 to 30 June 2010 for the eThekwini Municipality was assessed and levied for the following categories at:
    Residential at 0.9 cents in the Rand;
    Agricultural at 0.24 cents in the Rand;
    Industrial at 2.58 cents in the Rand;
    Business and commercial at 2.01 cents in the Rand;
    Public service infrastructure at 0.24 cents in the Rand;
    Vacant land at 3.78 cents in the Rand;
    Unauthorised or illegal development at 3.78 cents in the Rand.
  • (ii) Multiple Use Property will be dealt with in accordance with the Rates Policy.
  • 2. In accordance with the Rates Policy 2009/2010 the following reductions on the market value of the property and the rebates on the rates payable and exemptions, be and are hereby granted:
  • (a) In respect of residential property, in addition to the statutory reduction of R 15 000, a further reduction of R 105 000 be and is hereby approved;
  • (b)(i) that in addition to the reduction in 2 (a) above a rebate not exceeding R 2 520 or such lesser amount as may be otherwise be payable, be and is hereby approved for pensioners, disability grantees / medically boarded persons and child headed households. (Note: the rebate of R 2 520 equates to an additional reduction of R 280 000 on the market value);
  • (ii) That it be and is hereby resolved not to place a maximum limit on the value of the property, in order to qualify for the rebate in (b) (i) above.
  • (c) That a reduction of R 30 000 on vacant land be and is hereby approved;
  • (d) That a rebate of 50% be and is hereby granted to schools not for gain;
  • (e) Properties owned by the Municipality or occupied for development housing are exempt from rates except properties owned by trading services;
  • (f) Public Service Infrastructure will be not rated on the first 30% of market value
  • (g) Proclaimed nature reserves / conservation areas will be exempt from rates;
  • (h) That a rebate of 50% be granted to all Bed and Breakfast undertaking, that has a valid Registration Certificate issued by Ethekwini Municipality;
  • (i) That a rebate of 25% is and hereby approved to all Guest House undertaking which has a valid Registration Certificate issued by Ethekwini Municipality.
  • 3. In accordance with the Rates Policy 2009/2010, the following apply to Special Rating Areas:
  • (a) That the Special Rating Areas as indicated hereunder be and are hereby established;
  • (b) That in respect of Special Rating Areas additional rates, as indicated hereunder, be approved and levied in respect of each category of property within the boundaries of the Special Rating Area.

Special Rating Areas Residential Business & Commercial Industrial Vacant Land
(a) Precinct bordered by Monty Naicker Road (Pine Street), Dorothy Nyembe (Gardiner), Anton Lembede (Smith) and Dr Yusuf Dadoo (Broad) Streets. 0.000910 0.0027431 0 0.004552
b) Precinct bordered by Soldiers Way, Dr AB Xuma Street (Commercial Road) , Florence Nzama Street (Prince Alfred Street) and Braam Fischer Road (Ordnance Road). 0 0.000321 0.000374 0.00534
c) Precinct bordered by Dorothy Nyembe Street (Gardiner Street), Margaret Mncadi Avenue (Victoria Embankment), Beach Walk and Anton Lembede Street (Smith Street). 0 0.000321 0.000374 0.00534
d) Precinct bordered by Soldiers Way, Braam Fischer (Ordnance), Sylvester Ntuli (Brickhill) and K E Masinga (Old Fort) Roads. 0 0.000321 0.000374 0.00534
e) Precinct bordered by O R Tambo Parade (Lower Marine Parade), West Street Mall, Rutherford and Gillespie Streets (South Beach Area). 0.001051 0.003152 0 0.005253
f) Umhlanga Promenade Precinct bordered by Ocean Way (South), Lot 430 (North), Lagoon Drive (West) and the Indian Ocean (East). 0.000621 0.001862 0.002173 0.003104
g) Precinct bordered by Burlington Road, Burlington Drive, Nagel Road, Windsor Road, Midmar Road and Henley Road. 0.002089 0.006266 0 0.010444
h) Umhlanga Village bordered by Flamingo Lane, Ocean Way, Lagoon Drive, McCauland Crescent, Weaver Crescent and M4 Highway. 0 0.001891 0 0
i) Giba Gorge bordered by N3 Highway (South), Reservoir Road, Jan Smuts Avenue, Galloway Lane, Mountbatten Place, Alexander Drive, M13 Highway (East), Portion 157 of Clifton (North) to Saint Helier Road (West). 0.000100 0.000100 0 0.000100

  • 4. That the following phasing in of rates be and are hereby approved subject to Section 21 of The Local Government: Municipal Property Rates Act 6 of 2004:
    (a) A rate levied on newly rateable property must be phased in over a period of three financial years, with the following phasing in discounts:
    (i) 75% for the first financial year;
    (ii) 50% for the second financial year;
    (iii) 25% for the third financial year.

    (b) A rate levied on property belonging to a Land Reform Beneficiary or his or her heirs must, after ten years from the date on which such beneficiary’s title was registered in the office of the Registrar of Deeds, be phased in over a period of three financial years, with the following phasing in discounts:
    (i) in the first financial year; 75% of the rate for that year otherwise applicable to the property;
    (ii) in the second financial year; 50% of the rate for that year otherwise applicable to the property;
    (iii) in the third financial year; 25% of the rate for that year otherwise applicable to the property.

    (c) A rate levied on newly rateable property owned and used by organizations conducting Specified public benefit activities and registered in terms of the Income Tax Act for those activities must be phased in over a period of four financial years, with the following phasing in discounts:
    (i) 100% in the first financial year;
    (ii) 75% in the second financial year;
    (iii) 50% in the third financial year;
    (iv) 25% in the fourth financial year.